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Help & FAQs

Getting Started

Can I trust your company?

Denton Cleaning is insured and bonded. We have commercial liability insurance, bonding insurance, workman’s compensation, and disability insurance. All employees are thoroughly screened; background checks are performed, and employees are individually trained.

Can I leave the cleaners alone or do I have to be there?

Yes, the cleaners can be left on the premises alone, but it is entirely up to you. Please bear in mind that when you are home the cleaner might be slowed down due to needing to accommodate your presence in relation to their cleaning. For example, if it is time to vacuum and you are on a call, they will be delayed until you are off the call.

What are your hours of operation and where do you provide service?

We provide services 6 days a week except major national holidays. Our hours of operation are Monday through Friday 7:30 AM to 7:30 PM, and Saturday 9:00 AM to 4:00 PM. We service the 5 boroughs of New York City including but not limited to: Historic Riverdale, Chelsea, Tribeca, Bay Ridge, Brooklyn Heights, Dumbo, Dyker Heights, Clinton Hills, Williamsburg, Long Island City, Forest Hills, the Upper West Side and the Upper East Side.

How do I let the cleaners in?

Most of our recurring clients provide a set of keys for entry. The keys are coded and tagged. If there isn’t a doorman, strategies will be discussed privately with clients, for their protection.

Will the same cleaners come to my house and how many?

We make every effort to maintain the same individuals or team in your home, if that is your preference. We have two cleaners who know the home so you will always have someone who is familiar with your likes and dislikes.

Do I provide the cleaning liquids and equipment?

We provide cleaning supplies (cloths, green seal approved cleaning liquids). We ask that you provide a toilet brush, mop, functioning vacuum, and step stool. If you do not have these items they can all be provided for an additional fee. If you prefer that we use your cleaning products, we will accommodate you as much as we can.

How do I pay for your service?

We accept cash, checks, Visa, Master Card, or American Express. Please see our terms and conditions for further details.

What if something gets damaged or broken?

We train employees to report any damage immediately to the client (if at home), and a supervisor. Accidents do happen. In the absence of the client, a note will be left explaining the accident. We will take care of the damaged or broken item as soon as possible.

What should I do before the cleaners come?

We ask that you clear away clutter as much as possible (unless you have made an organizing appointment) in order to maximize your cleaning and not be billed extra time. Please put away paraphernalia, drugs, and personal items.

Is it ok that I have pets?

Yes, we are a pet friendly company. If your pet is afraid of the vacuum or nips at our cleaners’ ankles we recommend a kennel/cage or a safe area until we are done. Although we cannot change the kitty litter if we know you are away from home and notice the bowls empty we will fill them with water (just in case the pet sitter forgot to come that day).

Do you guarantee your work?

Yes, we offer a 100% satisfaction guarantee. Contact us immediately so that your concerns can be addressed in a courteous and timely manner.

Should I tip?

We do not require tips, but tips are naturally greatly appreciated.